Personal Loans

Wednesday, May 13, 2015

eCommerce Industry Landscape

eCommerce Industry Landscape

Computers and hand-held devices have become the primary alternative to physical retail allowing consumers around the globe to browse, compare, and purchase products 24/7/365. To meet the demands of consumers and distinguish themselves from their competitors, retailers need to expand their customer support channels and embrace social interactions to offer unique opportunities for a seamless, positive customer experience.
Proactive use of all channels is a step in the right direction, but it is not enough to succeed today. The benefits of having a loyalty program in eCommerce are well known as they increase the frequency of customer visits and spending, promote free marketing, and help retailers track important data points that support applicable sales and promotions for items during the time they are in demand. In order to keep customers loyal, eCommerce customer service support must be world-class, focusing on the uniqueness of your customers.
Meanwhile, eCommerce business requirements often change during peak shopping seasons, with over 80% of all spending occurring within the last two months of the year for many retailers. This is a challenge for many that can be met with Arise’s tailored, eCommerce solution.

Arise’s Competitive Edge in eCommerce

Arise believes that fast, personalized service is the key differentiator in eCommerce outsourcing solutions and the ultimate value stream component for businesses to grow profitably. With a decade of experience, we help clients become more customer-centric through innovation and quality service providers. 
Arise offers the following eCommerce outsourcing services and solutions to ensure your customers have memorable experiences:
  • Customer Service Support
  • Inbound Sales Support
  • Order Fulfillment
  • Invoice Inquiries and Adjustments
  • Loyalty Programs
Multi-channel Customer Service and Sales Support. Arise’s innovative, eCommerce outsourcing solutions have been built for general inquiries, order management and tracking, replacements, billing support, account management, or even website navigation support. We also handle issues such as balance inquiries, available credit, payment status, and warranty claims.
A Personalized Experience. With our eCommerce outsourcing solutions, Arise removes a business to consumer (B2C) mentality when interacting with your customers, taking a human to human (H2H) approach, connecting on a more personalized level, and building the foundation for an outstanding customer experience. Whether it is  sales or customer service, your greatest brand advocates will be the ones engaging one-on-one with your customers.
Green e-tailing. Retailers recognize that many of their customers are making buying decisions that include a concern for the environment. Green retailers are choosing to reduce energy costs and offer more efficient, sustainable business practices. By partnering with Arise, our clients are able to promote greater corporate social responsibility and environmental stewardship.
Privacy and Security. Reliable information security is essential to building customer trust. Arise has consistently achieved the highest standard for security in processing credit card transactions for over 9 years. Using a secure interactive voice response (IVR) system, calls can be conveniently transferred to capture and authenticate required inputs, such as social security numbers and credit cards, without involving a live person.
Brand Enthusiasts. eCommerce Experts. Consumers become loyal when retailers get to know them intimately and deliver on every interaction. Our 100% virtual contact center allows us to source passionate, brand evangelists who have the resources to offer a remarkable customer experience. With our virtual model, we have the ability to source the most professional eCommerce service providers from anywhere in the country.
Cost Efficient White Glove Service. Arise consistently delivers a white glove experience to all of our clients’ customers at a lower cost than any domestic contact center. Because there’s no rent, utilities, up-keep, supplies, or administration, we’re able to pass the savings on to you.
Focus on Quality. Arise can help ensure that your program not only attracts new customers but retains them for life. Our quality-focused sourcing coupled with our award winning eLearning program, and continuous performance enhancements, provides a higher quality representative and offers our eCommerce clients and their customers the Platinum experience all loyalists expect and deserve.
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