Inbound Call center and telemarketing services need knowledgeable
handling and spontaneity with customers that only experienced and
professional call centers can handle.
Let Ansafone Contact Centers sales force assist you in selecting the programs and telemarketing services that best suit your business needs. Our sales representatives are extremely knowledgeable and professional, known for doing their job with enthusiasm. With our experience within the call center industry we have developed numerous templates and scenario studies that best capture and encapsulate your venture concept or meet your business objectives and needs.
As a business owner you know that an inbound telephone call is a chance to sell a product, service or to capture pertinent data. When it’s done right, these calls sound spontaneous and conversational, but its not. It’s actually a carefully scripted and managed software program plotted out on a computer. Ansafone can assist you in developing your script from greeting to close, or you may choose from a vast array of proven sales orientated templates.
Ansafone consistently looks for the best ways to keep call processing and talk time to a minimum. This is extremely important to all our clients because in this business, time is money!
That is the key! At Ansafone, we never forget that serving your business needs means providing efficient, accurate, and productive Telemarketing services at affordable prices.
ARO is a contact center for some of the nation�s leading corporations. We strive to provide an unmatched quality of customer care and business management to our clients with virtual technology. Our clients are pleased with our highly qualified, motivated, and well trained staff. Employees are able to work and train from the comfort of their own homes!
Thank you for your interest in our company! ARO currently employs people across the United States. We hire in the states and geographic locations based upon our clients needs at any given time. If we are currently not hiring in your specific area, we will keep your detailed information on file, and contact you via email when we have something available in your area. Please visit our web site periodically for any further company information or employment opportunities.
Please feel free to view our Frequently Asked Questions page to learn more about our remote employees.
Acquiring new customers is expensive (5 - 10 times the cost of current customer retention), and the average spend of a repeat customer is a notable 67% more than a new one*. Customers show a true disdain for long wait times. Therefore, support representatives require a knack for solving tough problems quickly and efficiently. Even if a customer’s experience has been mostly neutral or positive, it is the few negative incidents that will always be remembered. Also, as new marketing campaigns, equipment issues, and billing creates inbound call traffic with unpredictable spikes in volume, the ability to provide effective and efficient customer service in a telecom contact center can be a costly challenge.
Telecom service providers simply cannot afford the impact of negative customer experiences and are turning to Arise to gain the high-quality, flexible, outsourcing services that’s needed.
*Inc., 10 Ways to Get More Sales From Existing Customers, 2012.
Arise helps to resolve challenging customer issues with the following outsourcing services and solutions:
Quality Support. Your customers will not be talking to the typical call center agents. They’ll be working, one-on-one with entrepreneurial telecom support professionals, who are brand advocates, experienced and certified in your organization’s products and services, who are on a mission to minimize down-time and personally assist your customers in achieving a higher level of gratification.
Streamlined Services. Working closely with our client’s IT subject matter experts, Arise is able to streamline virtual desktops to promote efficiency and effectiveness, thus reducing average handle times and increasing customer satisfaction.
21st Century Communication. Telecom providers don’t rely on 20th century methods of customer communication and neither do we. Arise’s mobile customer service interface will allow your customers to get answers as fast as they demand it. Additionally, our multi-channel support allows for seamless conversations with customers across time and channels for better customer retention, improved cross-sell and up-sell, and lower operating costs.
Social Media Engagement. With the influx of Millenials driving new requirements in the telecom industry, organizations are finding greater challenge in maintaining high service levels through social media engagement. Arise is able to provide BPO support through social networking sites while monitoring customer sentiment, identifying top influencers, and getting involved in the discussions.
Unparalleled Flexibility. By moving away from block scheduling, we give our clients’ programs maximum flexibility and unlimited capacity. Our access to an on-demand, geographically dispersed, work-at-home workforce allows our clients to always have the precise amount of support when needed most.
Providing Powerful Service at Lower Cost. Arise’s business process outsourcing and crowdsourcing solutions brings our clients the most dedicated, knowledgeable, and experienced customer service providers. For telecom, that means sourcing your best customers to service your customers. Additionally, we have fewer bills with no lights to keep on, water to keep running, and supplies to keep stocked; and we pass these savings onto you.
Environmental Stewardship. With many consumers focused on “going green,” telecom providers are choosing more efficient, sustainable business practices that reduce energy usage and costs. By partnering with Arise, our clients are able to satisfy those needs.
Learn More: How Arise Can Help You Communicate Better With Your Customers >>>
Let Ansafone Contact Centers sales force assist you in selecting the programs and telemarketing services that best suit your business needs. Our sales representatives are extremely knowledgeable and professional, known for doing their job with enthusiasm. With our experience within the call center industry we have developed numerous templates and scenario studies that best capture and encapsulate your venture concept or meet your business objectives and needs.
As a business owner you know that an inbound telephone call is a chance to sell a product, service or to capture pertinent data. When it’s done right, these calls sound spontaneous and conversational, but its not. It’s actually a carefully scripted and managed software program plotted out on a computer. Ansafone can assist you in developing your script from greeting to close, or you may choose from a vast array of proven sales orientated templates.
Ansafone consistently looks for the best ways to keep call processing and talk time to a minimum. This is extremely important to all our clients because in this business, time is money!
That is the key! At Ansafone, we never forget that serving your business needs means providing efficient, accurate, and productive Telemarketing services at affordable prices.
ARO is a contact center for some of the nation�s leading corporations. We strive to provide an unmatched quality of customer care and business management to our clients with virtual technology. Our clients are pleased with our highly qualified, motivated, and well trained staff. Employees are able to work and train from the comfort of their own homes!
Thank you for your interest in our company! ARO currently employs people across the United States. We hire in the states and geographic locations based upon our clients needs at any given time. If we are currently not hiring in your specific area, we will keep your detailed information on file, and contact you via email when we have something available in your area. Please visit our web site periodically for any further company information or employment opportunities.
Please feel free to view our Frequently Asked Questions page to learn more about our remote employees.
Telecom
Challenges in the Telecom Industry
The world of telecom moves fast. Hardly a day goes by without a new product release, plan change, or technology update. Internet telephony (VoIP) and wireless services continue to change the face of the industry, allowing for greater innovation. However, with greater innovation comes boundless competition and a less personalized experience for customers.Acquiring new customers is expensive (5 - 10 times the cost of current customer retention), and the average spend of a repeat customer is a notable 67% more than a new one*. Customers show a true disdain for long wait times. Therefore, support representatives require a knack for solving tough problems quickly and efficiently. Even if a customer’s experience has been mostly neutral or positive, it is the few negative incidents that will always be remembered. Also, as new marketing campaigns, equipment issues, and billing creates inbound call traffic with unpredictable spikes in volume, the ability to provide effective and efficient customer service in a telecom contact center can be a costly challenge.
Telecom service providers simply cannot afford the impact of negative customer experiences and are turning to Arise to gain the high-quality, flexible, outsourcing services that’s needed.
*Inc., 10 Ways to Get More Sales From Existing Customers, 2012.
Arise’s Competitive Edge for the Telecom Industry
The telecom industry and mobile devices are changing how we communicate and collaborate in our personal and business lives. With today’s smartphones, customers expect everything to be available and within reach of their fingertips, including customer service and support. Capable of supporting high volumes of telecom-related customer calls, emails, chats, and more in a 24/7/365 environment, we are able to deliver innovative, individualized support, to meet the needs of our clients’ diverse customer base.Arise helps to resolve challenging customer issues with the following outsourcing services and solutions:
|
|
Quality Support. Your customers will not be talking to the typical call center agents. They’ll be working, one-on-one with entrepreneurial telecom support professionals, who are brand advocates, experienced and certified in your organization’s products and services, who are on a mission to minimize down-time and personally assist your customers in achieving a higher level of gratification.
Streamlined Services. Working closely with our client’s IT subject matter experts, Arise is able to streamline virtual desktops to promote efficiency and effectiveness, thus reducing average handle times and increasing customer satisfaction.
21st Century Communication. Telecom providers don’t rely on 20th century methods of customer communication and neither do we. Arise’s mobile customer service interface will allow your customers to get answers as fast as they demand it. Additionally, our multi-channel support allows for seamless conversations with customers across time and channels for better customer retention, improved cross-sell and up-sell, and lower operating costs.
Social Media Engagement. With the influx of Millenials driving new requirements in the telecom industry, organizations are finding greater challenge in maintaining high service levels through social media engagement. Arise is able to provide BPO support through social networking sites while monitoring customer sentiment, identifying top influencers, and getting involved in the discussions.
Unparalleled Flexibility. By moving away from block scheduling, we give our clients’ programs maximum flexibility and unlimited capacity. Our access to an on-demand, geographically dispersed, work-at-home workforce allows our clients to always have the precise amount of support when needed most.
Providing Powerful Service at Lower Cost. Arise’s business process outsourcing and crowdsourcing solutions brings our clients the most dedicated, knowledgeable, and experienced customer service providers. For telecom, that means sourcing your best customers to service your customers. Additionally, we have fewer bills with no lights to keep on, water to keep running, and supplies to keep stocked; and we pass these savings onto you.
Environmental Stewardship. With many consumers focused on “going green,” telecom providers are choosing more efficient, sustainable business practices that reduce energy usage and costs. By partnering with Arise, our clients are able to satisfy those needs.
Learn More: How Arise Can Help You Communicate Better With Your Customers >>>
No comments:
Post a Comment