From Home Office:

From Home Office:

Job Description:
Virtual call centers are work at home jobs in which people work for companies that either utilize their services themselves or contract to provide telephone support services for others.
Like agents in a traditional call center, virtual call center agents (or home-based agents) handle in-bound and/or out-bound telephone calls. The difference is that they work from their own home offices.

Companies either utilize virtual call center agents themselves (i.e. Hilton Hotels, 1-800 Flowers) or contract to provide virtual call center telephone support for others.

Virtual call center agents may do telemarketing, customer service, third-party verification or technical support for in-bound or out-bound calls. Depending on employers, agents may provide only one service or their workload may vary.
Typically the virtual call center agent provides and maintains all home office equipment and services required to do the job.
Learn more:

Experience/Skills/Education:
Previous experience in telephone customer service is highly desirable. Some companies will accept customer service experience in retail or other non-phone positions. Companies look for applicants who are self-motivated with good grammar and a professional phone presence.

Free Course Information. Study Medical Billing & Coding

Typically, basic math and writing skills as well as knowledge of word processing systems are expected. A high school diploma or GED is usually required. Many require proof of eligibility to work in the U.S. For more information see this Virtual Call Center FAQ

Type/Length of Employment:
Companies hire virtual call center agents as both telecommuting employees and independent contractors. Part-time and temporary arrangements are common; however full-time work is often available as well.

Compensation:

Pay ranges from minimum wage up to $30 for specialized positions. Typically most jobs pay closer to minimum wage. Those hired as independent contractors typically incur more costs than those hired as employees.

Payment Type and Frequency:

Virtual call center agents are paid on a per-hour, per-minute or per-call basis. For more details, see this article Call Center Pay Structures. Most are paid at bi-weekly or monthly intervals.Hiring Process:
Most companies hire work-at-home phone agents without a face-to-face interview. Typically online skill assessment tests and phone interviews are used. Background and credit checks are common. Some companies make applicants pay for these.

Geographical Requirements/Time Away From Home Office:

Virtual call center agents rarely need to work away from their home office. Even training is usually done from home. However, many companies have geographic requirements and only hire from certain U.S. states.Schedule Flexibility:
Among the many companies hiring virtual call centers, there is an array of schedules available. Some require agents work some weekend or evening hours, while others don't offer weekend and evening hours. Likewise, some require a minimum commitment of hours, while others make no guarantees about hours available. Most, particularly those that hire independent contractors, have no restrictions against agents working at a different company as well.
Child Care Arrangement:
Those with young children will need to make child care arrangements. Only children who are self-sufficient, except in an emergency, can be in the home without another adult supervising them. Since cordless phones are not allowed, an agent cannot move from her station to take care of a child.

Telephone Mystery Shoppers Needed Throughout The United States

Employment Opportunity

Telephone Mystery Shoppers Needed Throughout The United States

Home Jobs Listings is growing and we are always in need of exceptional people to represent our company. We are looking for versatile individuals with an excellent telephone presence, great listening skills, strong attention to detail, excellent writing skills, objectivity and a desire to provide a great evaluation service to our clients. No previous experience is necessary and we do NOT require a background check. You must be a resident of the United States however to apply.

We will also consider applicants with different backgrounds who have the right set of skills to work with us. Parents, disabled adults, grandparents, students, and those looking for some extra income can all benefit from this employment opportunity.

Work from home. Great Pay. Flexible Hours.

Get paid $5 to complete a telephone mystery shop along with a brief online feedback form. Each call is typically around 6-10 minutes and our feedback form takes a few minutes to complete. Payout is in 7 business days or less. We offer some of the best mystery shops with products and services that you may even end up purchasing.

APPLY FOR OUR TELEPHONE MYSTERY SHOPPING POSITION: http://www.dpbolvw.net/click-7761657-10855601-1415323954000

Step 1: Register as mystery shopper with our company using the form below.

Step 2: Complete your first telephone mystery shop (test call) as part of the application process here: http://www.callcenterqa.org/employment/test-calls/

Step 3: Complete your first telephone mystery shop (test call) evaluation form here:https://callcenterqa.wufoo.com/forms/test-call-evaluation-form/

YOU MUST BE A CURRENT RESIDENT OF THE UNITED STATES TO APPLY FOR THIS POSITION
IMPORTANT:
After you register you will be taken to a thank you page. Please add that page to your list of favorites.

WORK FROM HOME JOB'S DIRECTORY GUIDE

WORK FROM HOME JOB'S DIRECTORY GUIDE

 WORK FROM HOME 

JOB'S DIRECTORY GUIDE

We want you to learn as much about our company and our B2B Sales Careers as you can to determine if these opportunities with Convergys will be a fit for you.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in customer management. Convergys Business-to-Business (B2B) provides expanded sales options to our clients' business customers, including inside sales and account management, marketing campaigns, customer service, and self-service. We provide solutions that drive more value from the relationships our clients have with their customers in a variety of ways. For example, we may provide sales coverage for underserved and new markets introducing new products or services during a short term campaign, or build relationships with long tenured customers to ensure ongoing replenishment of products and/or services.

Our B2B Sales Careers

Our B2B Sales Careers offer opportunities at various levels of experience or expertise and many ways to help you grow your career. As part of our corporate responsibility we believe that our people are our greatest asset. We offer extensive training opportunities and strive to create a positive workplace that empowers our people and provides outstanding results for our clients.

Verticals served by Convergys B2B include:

• Healthcare
• Retail/Consumer Packaged Goods
• Financial
• Communications
• Technology

How our B2B Sales Careers Deliver Value

Through our B2B opportunities, you'll deliver exceptional service, value, and increased sales to not only our company as a whole, but also to our clients' professional business customers by:

• Boosting sales by optimizing selling opportunities of current and/or new products
• Growing business with new or existing customers or within underserved markets
• Strategically partnering to support end-user needs such as merchandising/advertising funds and category management
• Filling gaps in our clients' sales force
• Strengthening relationships with customers and accounts
• Improving visibility into and motivating customer account performance
• Increasing awareness of product/service performance and new promotions
• Enhancing communications with customer accounts
• Performing a wide variety of sales and support functions among many other exciting responsibilities

Training Process

Instead of throwing you into a position to "learn the ropes" yourself, our goal is to provide you with the training you need to ensure your success. 

Program specific training:

• Extensive and paid!
• Full attendance is important to ensuring your success
• We offer an optimal mix of classroom and on-the-job training
• We employ a variety of training methods and mediums, such as virtual and e-learning resources
• You'll learn and build the skills necessary to appropriately perform the responsibilities of your role
• As our clients' business needs are in constant motion, we'll continually train you on important changes or updates throughout your employment
• You'll reap the benefits of our continual drive to constantly improve upon and update our training content, mediums, and processes

As part of our goal to help you learn about Convergys and our B2B Sales opportunities, we want you to have a full and clear understanding of what our B2B Sales Careers do and what you would do in these roles: 

B2B Roles and Functions

Convergys B2B opportunities are some of the most complex and enjoyable roles within the company and typically fall within the following categories:

B2B Inside Sales Roles

If you have a passion and drive for sales, these roles are for you. Our inside sales positions will drive increased sales to continuously add value by building relationships with existing and/or prospective professional customer accounts.


Interface with customers to identify opportunities for promoting products or services and recommending solutions. Selling is the primary function of these roles, along with providing exceptional customer service. Goals/quotas will be assigned as designated by clients. May place outbound calls to perform sales, identify customer needs, and follow up on sales activity. May receive inbound customer service or sales calls. Although customer relations are a component, maintaining on-going relationships is not an aspect of Sales and Service roles. Based on level of position, various levels of knowledge are required (limited to extensive) about the organization, products and/or services. All level roles will require varying degrees of computer use and the ability to navigate computer systems or other relevant applications.


Interface with customers to resolve technical inquiries, identify opportunities for promoting technical products or services, and recommend solutions. Selling is the primary function of these roles, along with providing exceptional customer service in resolving technical issues. Sales representatives are responsible for completing sales of basic to complex technical products and/or services. Goals, quotas, and metrics will be assigned as designated by the client. Inquiries often require advanced troubleshooting and varying degrees of specialized technical knowledge. Maintain in-depth and broad knowledge of client products and services, procedures, pricing, and promotions. Problem resolution may require follow up contact or escalation to a higher level of expertise. All level roles will require strong computer knowledge and skills for use in navigating various applications and troubleshooting.

Interface with clients' professional business customers to perform a variety of sales activities based on level of position, assigned accounts, and channel of business (or client requirements). This could involve sales to existing client business customers, prospecting for new business, contract sales, or funds management. Express a willingness to assist account contacts and probe for information by asking open-ended questions to determine a complete understanding of the customer's needs. Act as a main point of contact for assigned accounts, providing customer service in response to account inquiries, problem resolution, and troubleshooting. Build, cultivate, and maintain ongoing professional customer relationships. Individual annual sales goals can vary by channel of business and tier, and are set in conjunction with the client. As part of a tea,; each representative must contribute to team goals by achieving daily quotas/metrics set by management while adhering to client deadlines.

Account Management Sales Roles

Interface with account contacts for purpose of selling and maintaining products and/or services and acting as a main point of contact for all account inquiries. Perform pre-call planning and preparation, which includes research data analysis and in-depth review of account information. Function as an inside sales representative in managing the sales process and selling to assigned accounts. Assess customer account needs and concerns, while resolving general customer issues. Utilize a variety of tools to develop and present a solution sale. Make customized recommendations that incorporate needs discovered and created through probing, then seek a sales opportunity based upon gathered information. Exhaust assigned book of business on a quarterly basis while meeting monthly/quarterly/annual target numbers. Navigate through multiple systems to access necessary account information while staying on-task and maintaining a conversation with the customer. Typically requires sales volume forecasting, planning, negotiation, innovation, and problem solving skills to attain goal achievement. The sales process is typically more complex and sales tend to have a longer lifecycle involving multiple contacts with accounts in closing sales/deals.

Account Management Sales Support Roles

Please see below under B2B Sales Service & Support Roles

B2B Sales Service & Support Roles

If sales isn't for you, we have a variety of opportunities on our B2B Sales programs that offer support for the sales process by supplying professional customer accounts with exceptional service and support.

Interface with customers to resolve problems with products and/or services. Customer service is the primary function of these roles. Problem resolution will involve appeasing customer dissatisfaction, handling a variety of call types, and delivering the necessary results to remedy or escalate the questions or requests of the customer. Responsible for documenting all details of customer contact, type of information requested, and response provided to customer. Requires various levels of knowledge (limited to extensive) about the organization, products and/or services based on level of position. All level roles will require varying degrees of computer use and the ability to navigate computer systems or other relevant applications.

(Similar to the above Sales & Technical Support roles, yet without the selling or sales responsibilities/goals)

Interface with customers to resolve technical inquiries, troubleshoot, and recommend solutions to customers. Technical support and troubleshooting are the primary functions of these roles, along with providing exceptional customer service in resolving technical issues. Goals, quotas, and metrics will be assigned as designated by the client. Inquiries often require advanced troubleshooting and varying degrees of specialized technical knowledge. Maintain in-depth and broad knowledge of client products and services, procedures, pricing, and promotions. Problem resolution may require follow up contact or escalation to a higher level of expertise. All level roles will require strong computer knowledge and skills for use in navigating various applications and troubleshooting.

Primary function of this role is to support sales efforts. Develop and maintain professional business relationships with assigned accounts. Create and maintain product distribution lists, customer specific forms, and fulfillment data. Provide basic telephone sales support services and customer support of specific requests. May require extensive work on Excel/Word/PDF documents, additional research, and manual data entry input. Update and maintain accurate account information and associated forms or processes/procedures.

From Home Office

From Home Office:

Job Description:
Virtual call centers are work at home jobs in which people work for companies that either utilize their services themselves or contract to provide telephone support services for others.
Like agents in a traditional call center, virtual call center agents (or home-based agents) handle in-bound and/or out-bound telephone calls. The difference is that they work from their own home offices.

Companies either utilize virtual call center agents themselves (i.e. Hilton Hotels, 1-800 Flowers) or contract to provide virtual call center telephone support for others.

Virtual call center agents may do telemarketing, customer service, third-party verification or technical support for in-bound or out-bound calls. Depending on employers, agents may provide only one service or their workload may vary.
Typically the virtual call center agent provides and maintains all home office equipment and services required to do the job.
Learn more:

Experience/Skills/Education:
Previous experience in telephone customer service is highly desirable. Some companies will accept customer service experience in retail or other non-phone positions. Companies look for applicants who are self-motivated with good grammar and a professional phone presence.

Free Course Information. Study Medical Billing & Coding

Typically, basic math and writing skills as well as knowledge of word processing systems are expected. A high school diploma or GED is usually required. Many require proof of eligibility to work in the U.S. For more information see this Virtual Call Center FAQ

Type/Length of Employment:
Companies hire virtual call center agents as both telecommuting employees and independent contractors. Part-time and temporary arrangements are common; however full-time work is often available as well.

Compensation:

Pay ranges from minimum wage up to $30 for specialized positions. Typically most jobs pay closer to minimum wage. Those hired as independent contractors typically incur more costs than those hired as employees.

Payment Type and Frequency:

Virtual call center agents are paid on a per-hour, per-minute or per-call basis. For more details, see this article Call Center Pay Structures. Most are paid at bi-weekly or monthly intervals.Hiring Process:
Most companies hire work-at-home phone agents without a face-to-face interview. Typically online skill assessment tests and phone interviews are used. Background and credit checks are common. Some companies make applicants pay for these.

Geographical Requirements/Time Away From Home Office:

Virtual call center agents rarely need to work away from their home office. Even training is usually done from home. However, many companies have geographic requirements and only hire from certain U.S. states.Schedule Flexibility:
Among the many companies hiring virtual call centers, there is an array of schedules available. Some require agents work some weekend or evening hours, while others don't offer weekend and evening hours. Likewise, some require a minimum commitment of hours, while others make no guarantees about hours available. Most, particularly those that hire independent contractors, have no restrictions against agents working at a different company as well.
Child Care Arrangement:
Those with young children will need to make child care arrangements. Only children who are self-sufficient, except in an emergency, can be in the home without another adult supervising them. Since cordless phones are not allowed, an agent cannot move from her station to take care of a child.

Mystery Shopper Magazine: Subscribe Now (Free)

3 Types of Bank Assignments

As a mystery shopper, you know you can find assignments in all types of public places. From restaurants and retail stores to gas stations, movie theaters, health clubs, and so much more. Many assignments leave mystery shoppers feeling flustered and stressed out. Grocery stores, retail stores, and even many restaurants are often just plain crowded, and there is nothing relaxing about wheeling your shopping cart through crowded grocery store aisles or doing a restaurant assignment during peak lunch times. For many mystery shoppers, a bank assignment usually can provide you with a great change of pace. Here’s what you need to know:

Mystery Shopper Magazine: Subscribe Now (Free)

They find companies with assignments available, and send them straight to you.

Bank Teller Assignments. Often, bank assignments will have you deposit a check or cash into your account from the drive thru lanes. For this reason, this type of assignment is typically only available for people who already hold an account with the specified bank. When you perform this assignment, you don’t have to get out of your car, which makes it ideal to do on even the coldest days of winter. It’s also usually a fast assignment. Unless you hit the teller lanes at 5pm on a Friday afternoon or another peak payday time such as the 15^th or the last day of the month, you rarely have to wait behind more than a car or two at most banks. So you can be in and out of this site visit in a matter of minutes.
Open An Account. Some bank assignments will have you walk into a local bank branch and open a new account with a bank representative. With these assignments, sometimes you will be required to enter the bank without an appointment, and this can mean you have to wait quite some time for a representative to become available. Other assignments require you to make an appointment with a certain representative before your visit, and these assignments generally move pretty quickly. Keep in mind if you open a new checking or savings account, you typically have to have cash available to deposit into the account on that day. As a bonus, many banks offer free gifts for opening an account, such as cash, free movie tickets, or so forth, which is a great perk.
Question On An Account. As a variation of opening an account, another scenario that is common with bank assignments may involve you walking into a bank where you already have an account and asking a specific question about your accounts. You may be required to ask your question to the inside bank teller or to the bank representative. This type of assignment typically won’t take too much of your time unless you visit at a peak time for the bank.
These are just a few of the different types of bank assignments you may run across. Pay attention to the requirement for being a current account holder with the bank in question before you request the assignment. Typically, these assignments are a great change of pace from the norm because banks are often far less crowded than retail stores, restaurants, and so forth. In addition, you often have fewer requirements to fulfill on-site with this type of assignment, which makes them generally easier to do.