WORK FROM HOME JOB'S DIRECTORY GUIDE

WORK FROM HOME JOB'S DIRECTORY GUIDE

 WORK FROM HOME 

JOB'S DIRECTORY GUIDE

We want you to learn as much about our company and our B2B Sales Careers as you can to determine if these opportunities with Convergys will be a fit for you.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in customer management. Convergys Business-to-Business (B2B) provides expanded sales options to our clients' business customers, including inside sales and account management, marketing campaigns, customer service, and self-service. We provide solutions that drive more value from the relationships our clients have with their customers in a variety of ways. For example, we may provide sales coverage for underserved and new markets introducing new products or services during a short term campaign, or build relationships with long tenured customers to ensure ongoing replenishment of products and/or services.

Our B2B Sales Careers

Our B2B Sales Careers offer opportunities at various levels of experience or expertise and many ways to help you grow your career. As part of our corporate responsibility we believe that our people are our greatest asset. We offer extensive training opportunities and strive to create a positive workplace that empowers our people and provides outstanding results for our clients.

Verticals served by Convergys B2B include:

• Healthcare
• Retail/Consumer Packaged Goods
• Financial
• Communications
• Technology

How our B2B Sales Careers Deliver Value

Through our B2B opportunities, you'll deliver exceptional service, value, and increased sales to not only our company as a whole, but also to our clients' professional business customers by:

• Boosting sales by optimizing selling opportunities of current and/or new products
• Growing business with new or existing customers or within underserved markets
• Strategically partnering to support end-user needs such as merchandising/advertising funds and category management
• Filling gaps in our clients' sales force
• Strengthening relationships with customers and accounts
• Improving visibility into and motivating customer account performance
• Increasing awareness of product/service performance and new promotions
• Enhancing communications with customer accounts
• Performing a wide variety of sales and support functions among many other exciting responsibilities

Training Process

Instead of throwing you into a position to "learn the ropes" yourself, our goal is to provide you with the training you need to ensure your success. 

Program specific training:

• Extensive and paid!
• Full attendance is important to ensuring your success
• We offer an optimal mix of classroom and on-the-job training
• We employ a variety of training methods and mediums, such as virtual and e-learning resources
• You'll learn and build the skills necessary to appropriately perform the responsibilities of your role
• As our clients' business needs are in constant motion, we'll continually train you on important changes or updates throughout your employment
• You'll reap the benefits of our continual drive to constantly improve upon and update our training content, mediums, and processes

As part of our goal to help you learn about Convergys and our B2B Sales opportunities, we want you to have a full and clear understanding of what our B2B Sales Careers do and what you would do in these roles: 

B2B Roles and Functions

Convergys B2B opportunities are some of the most complex and enjoyable roles within the company and typically fall within the following categories:

B2B Inside Sales Roles

If you have a passion and drive for sales, these roles are for you. Our inside sales positions will drive increased sales to continuously add value by building relationships with existing and/or prospective professional customer accounts.


Interface with customers to identify opportunities for promoting products or services and recommending solutions. Selling is the primary function of these roles, along with providing exceptional customer service. Goals/quotas will be assigned as designated by clients. May place outbound calls to perform sales, identify customer needs, and follow up on sales activity. May receive inbound customer service or sales calls. Although customer relations are a component, maintaining on-going relationships is not an aspect of Sales and Service roles. Based on level of position, various levels of knowledge are required (limited to extensive) about the organization, products and/or services. All level roles will require varying degrees of computer use and the ability to navigate computer systems or other relevant applications.


Interface with customers to resolve technical inquiries, identify opportunities for promoting technical products or services, and recommend solutions. Selling is the primary function of these roles, along with providing exceptional customer service in resolving technical issues. Sales representatives are responsible for completing sales of basic to complex technical products and/or services. Goals, quotas, and metrics will be assigned as designated by the client. Inquiries often require advanced troubleshooting and varying degrees of specialized technical knowledge. Maintain in-depth and broad knowledge of client products and services, procedures, pricing, and promotions. Problem resolution may require follow up contact or escalation to a higher level of expertise. All level roles will require strong computer knowledge and skills for use in navigating various applications and troubleshooting.

Interface with clients' professional business customers to perform a variety of sales activities based on level of position, assigned accounts, and channel of business (or client requirements). This could involve sales to existing client business customers, prospecting for new business, contract sales, or funds management. Express a willingness to assist account contacts and probe for information by asking open-ended questions to determine a complete understanding of the customer's needs. Act as a main point of contact for assigned accounts, providing customer service in response to account inquiries, problem resolution, and troubleshooting. Build, cultivate, and maintain ongoing professional customer relationships. Individual annual sales goals can vary by channel of business and tier, and are set in conjunction with the client. As part of a tea,; each representative must contribute to team goals by achieving daily quotas/metrics set by management while adhering to client deadlines.

Account Management Sales Roles

Interface with account contacts for purpose of selling and maintaining products and/or services and acting as a main point of contact for all account inquiries. Perform pre-call planning and preparation, which includes research data analysis and in-depth review of account information. Function as an inside sales representative in managing the sales process and selling to assigned accounts. Assess customer account needs and concerns, while resolving general customer issues. Utilize a variety of tools to develop and present a solution sale. Make customized recommendations that incorporate needs discovered and created through probing, then seek a sales opportunity based upon gathered information. Exhaust assigned book of business on a quarterly basis while meeting monthly/quarterly/annual target numbers. Navigate through multiple systems to access necessary account information while staying on-task and maintaining a conversation with the customer. Typically requires sales volume forecasting, planning, negotiation, innovation, and problem solving skills to attain goal achievement. The sales process is typically more complex and sales tend to have a longer lifecycle involving multiple contacts with accounts in closing sales/deals.

Account Management Sales Support Roles

Please see below under B2B Sales Service & Support Roles

B2B Sales Service & Support Roles

If sales isn't for you, we have a variety of opportunities on our B2B Sales programs that offer support for the sales process by supplying professional customer accounts with exceptional service and support.

Interface with customers to resolve problems with products and/or services. Customer service is the primary function of these roles. Problem resolution will involve appeasing customer dissatisfaction, handling a variety of call types, and delivering the necessary results to remedy or escalate the questions or requests of the customer. Responsible for documenting all details of customer contact, type of information requested, and response provided to customer. Requires various levels of knowledge (limited to extensive) about the organization, products and/or services based on level of position. All level roles will require varying degrees of computer use and the ability to navigate computer systems or other relevant applications.

(Similar to the above Sales & Technical Support roles, yet without the selling or sales responsibilities/goals)

Interface with customers to resolve technical inquiries, troubleshoot, and recommend solutions to customers. Technical support and troubleshooting are the primary functions of these roles, along with providing exceptional customer service in resolving technical issues. Goals, quotas, and metrics will be assigned as designated by the client. Inquiries often require advanced troubleshooting and varying degrees of specialized technical knowledge. Maintain in-depth and broad knowledge of client products and services, procedures, pricing, and promotions. Problem resolution may require follow up contact or escalation to a higher level of expertise. All level roles will require strong computer knowledge and skills for use in navigating various applications and troubleshooting.

Primary function of this role is to support sales efforts. Develop and maintain professional business relationships with assigned accounts. Create and maintain product distribution lists, customer specific forms, and fulfillment data. Provide basic telephone sales support services and customer support of specific requests. May require extensive work on Excel/Word/PDF documents, additional research, and manual data entry input. Update and maintain accurate account information and associated forms or processes/procedures.

GSF Mortgage has named Jessica Bassan

GSF Mortgage has named Jessica Bassan as a mortgage loan originator in Centennial, Colo. She joins TeamGO with three years of mortgage industry experience. She began her career in the real estate industry where she learned about mortgages. She started working with banks to modify mortgages as an underwriter before she decided to get her mortgage origination license.
Bassan chose to join GSF Mortgage due to its extensive number of excellent reviews, IT and software support and internal communication tools. She plans to grow her presence through networking, events and social media.
"I am so excited to have Jessica on the team! Her experience in assisting low-income families in obtaining the dream of homeownership will be a great asset,” said Jim Ahlin, Centennial branch manager.

Since the housing bust, renting has been in and owning a home has been out, especially among young adults who in earlier decades would have been first-time home buyers. As the rate of homeownership has declined, from a peak of nearly 70 percent in 2004 to a 20-year low of 64.3 percent recently, the number of owner-occupied homes has barely budged, while the number occupied by renters has increased by nearly 25 percent.

Those trends have led to questions about the future of homeownership. Would more and longer rentals be a bad thing? Are the benefits of homeownership overrated? The answer to the first question is yes; the answer to the second is no.

Homeownership long has been central to Americans’ ability to amass wealth; even with the substantial decline in wealth after the housing bust, the net worth of homeowners over time has significantly outpaced that of renters, who tend as a group to accumulate little if any wealth.

A recent study by researchers at the Joint Center for Housing Studies at Harvard University analyzed the reasons for these differing outcomes. Paramount among them is that homeownership requires potential buyers to save for a down payment, and forces them to continue to save by paying down a portion of the mortgage principal each month.

Renting, in contrast, offers the potential for comparable wealth building only if renters invest an amount equal to a down payment plus any savings from renting. As a practical matter, most renters do not do that. Even in instances where renters have excess cash, saving a substantial amount is difficult without a near-term goal, like a down payment. It is also difficult to systematically invest each month in stocks, bonds or other assets without being compelled to do so.

The analysis does not downplay the risks of homeownership or the devastation of the housing bust. But the lesson of that debacle is not for individuals to avoid homeownership or for policy makers to devalue its importance. Rather, the lesson should be to foster conditions under which middle- and lower-income Americans can sustain homeownership and avoid the ruin of foreclosure.

For starters, legal and regulatory protections against practices that inflated the housing bubble need to take root. The Dodd-Frank financial reform law, for example, requires lenders to ensure that borrowers have the ability to repay their home loans and outlaws complex mortgage terms that enrich lenders but expose borrowers to payment shocks.

The law also established the Consumer Financial Protection Bureau, with the purpose of looking out for consumers’ interests in financial transactions. The C.F.P.B. has gotten off to a good start, but Republicans, who now control Congress, have consistently tried to weaken the agency and the provisions of Dodd-Frank generally. President Obama must be prepared to veto legislation to repeal or weaken mortgage-finance and consumer-protection reforms.

Equally important, larger economic forces that make homeownership less possible for working people need to be in the forefront of political debate — even if Republican control of Congress makes actions to address them unlikely. Long-term wage stagnation, for example, has made it increasingly difficult to accumulate enough for a down payment, and has led many homeowners to refinance their mortgages in order to pull out equity for consumer purchases.

The solution is to lift wages, not only with new policies like higher minimum wages and toughened labor standards, but also with approaches to managing the economy to ensure that a fair share of growth goes to wages and salaries, rather than going disproportionately to corporate profits.

Renting can make sense as a lifestyle choice or because of income constraints. As a means to building wealth, however, there is no practical substitute for homeownership.

Credit Card Assignments & Mystery Shopping

Credit Card Assignments & Mystery Shopping

Mystery shoppers love the chance to earn big bucks, but often the higher paying assignments require more personal involvement and a larger time commitment from you. One of the more frequently encountered assignments that pay more than your average assignment are those that require you to open a credit account or other such account. These assignments may be for a credit card company, a major retailer, a bank, or other such company. In order to fulfill these assignments, you will be required to actually open a new account. This means that your credit report will be pulled, and your credit scenario going forward may be affected as well. So should you open a new account simply to complete a mystery shopping assignment?

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They find companies with assignments available, and send them straight to you.

Pulling Credit.In order to open a new credit card or similar type of account, your credit report will need to be pulled. First, you will need to know that you have decent enough credit to be approved for the new account. If there is a concern, you should discuss it with the provider before you accept the assignment. When a new credit report is pulled, it does have the ability to affect your credit scores. If you haven’t had your credit report pulled in recent months and your score is good, you should not worry about this. However, if you already have a lower than average score, you may want to think twice about this. Simply pulling your credit report, especially if it has been pulled several other times in recent weeks and months, can lower your credit scores.
New Accounts. When you open a new line of credit, it effectively raises the amount of available credit that you have available regardless of if you use that credit or not. Having extra credit available has the possibility of lowering your credit score because it raises your risk of defaulting. Consider a person who has $20,000 in available credit versus the person who has $2,000 in available credit. Both have the ability to fully max out their cards and use all available credit. So the person with the higher amount of available credit is more of a risk.
Even if you plan to close the account right away, this can also ding your credit scores. Too much account activity of any kind can lower your credit scores. If you don’t plan to use credit for a major purchase in coming months, your scores should have time to improve before you need access to your credit. However, if you plan to buy a new car, a new house, or apply for a loan of any kind in the coming months, you may want to think twice about doing this type of assignment.
Is It Worth It? Some of these assignments offer significant compensation for your time and effort, with many paying over $100. However, for the time and effort to not just open the account, but to follow up and close it as well as to deal with the credit repercussions, every mystery shopper should ask themselves if this assignment is worth it? Again, this will go back not just to pay, but also to if your credit situation is already in a precarious state as well as if you will need access to new credit in the next few months.
There is much more to think about before you accept this type of assignment. Most of these assignments pay well, so it is worth the time to at least give these assignments a moment’s thought to reflect on how worthwhile they will be for your unique situation.

Mystery Shopper Bank Teller Assignments.

3 Types of Bank Assignments

As a mystery shopper, you know you can find assignments in all types of public places. From restaurants and retail stores to gas stations, movie theaters, health clubs, and so much more. Many assignments leave mystery shoppers feeling flustered and stressed out. Grocery stores, retail stores, and even many restaurants are often just plain crowded, and there is nothing relaxing about wheeling your shopping cart through crowded grocery store aisles or doing a restaurant assignment during peak lunch times. For many mystery shoppers, a bank assignment usually can provide you with a great change of pace. Here’s what you need to know:

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They find companies with assignments available, and send them straight to you.

Bank Teller Assignments. Often, bank assignments will have you deposit a check or cash into your account from the drive thru lanes. For this reason, this type of assignment is typically only available for people who already hold an account with the specified bank. When you perform this assignment, you don’t have to get out of your car, which makes it ideal to do on even the coldest days of winter. It’s also usually a fast assignment. Unless you hit the teller lanes at 5pm on a Friday afternoon or another peak payday time such as the 15^th or the last day of the month, you rarely have to wait behind more than a car or two at most banks. So you can be in and out of this site visit in a matter of minutes.
Open An Account. Some bank assignments will have you walk into a local bank branch and open a new account with a bank representative. With these assignments, sometimes you will be required to enter the bank without an appointment, and this can mean you have to wait quite some time for a representative to become available. Other assignments require you to make an appointment with a certain representative before your visit, and these assignments generally move pretty quickly. Keep in mind if you open a new checking or savings account, you typically have to have cash available to deposit into the account on that day. As a bonus, many banks offer free gifts for opening an account, such as cash, free movie tickets, or so forth, which is a great perk.
Question On An Account. As a variation of opening an account, another scenario that is common with bank assignments may involve you walking into a bank where you already have an account and asking a specific question about your accounts. You may be required to ask your question to the inside bank teller or to the bank representative. This type of assignment typically won’t take too much of your time unless you visit at a peak time for the bank.
These are just a few of the different types of bank assignments you may run across. Pay attention to the requirement for being a current account holder with the bank in question before you request the assignment. Typically, these assignments are a great change of pace from the norm because banks are often far less crowded than retail stores, restaurants, and so forth. In addition, you often have fewer requirements to fulfill on-site with this type of assignment, which makes them generally easier to do.

Save on Gas with Mystery Shopping

Market force Mystery Shopping Written by Tammy S: Market Force is one of the leading forces in the industry of mystery shopping. I have worked for this company for over 5 years. They offer a variety of jobs in a multitude of venues When you sign up with the company you will see that they are very fair and compensate nicely within a month. The range of pay that they offer is anywhere from $3.00 for a telephone shop or over $100.00 for audits.

If you go to their home website at: http://www.homejobslistings.com this will take you to their registration page and from there you can easily sign up and if you have any questions about their program.

When you sign up with Market Force you will be asked what “areas” you will want to work in and around such as a major city that you live near as well as the surrounding cities that you would be able to travel. It all depends on you and how far you want to go to obtain jobs.

I would have to say it is the best mystery shopping company I have ever worked for simply because they are comprehensive and thorough in their directions of how they want you to perform a job. It is one of the easiest websites to follow and you will not be disappointed with Market Force.

My Experience I enjoy working for Market Force. They send you an email every day to let you know which shops are available in your area(s). From these emails you can pick and choose the jobs you want to perform and the jobs that will go along with your schedule. You can also go to their website and search in other cities and states if you happen to be traveling and want to perform mystery shops in your spare time.

I have completed a wide variety of jobs for Market Force. I started out doing cell phonejobs where I would go undercover and pretend I was interested in obtaining a new cell phone. These were the perfect jobs for me to start mystery shopping because they are very easy and I could perform many of them in one day which makes it quite worth it when the day is complete! I also perform telephone mystery shops, mainly to banks, and I will call and get a name and determine if the customer service rep was doing their job correctly.

Another type of job I perform is with the bigger companies such as tire manufacturers and book stores that may need auditing, which means you would contact the manager of the store to help you count merchandise on shelves and let the company know what is out of stock. This type of job is very easy and you get to interact with the managers of some major companies. You get the respect of the managers and a job that can be repeated throughout the year.

Working with the schedulers of Market Force is a breeze. If you have any questions you would contact the scheduler for the specific job and they will get back to you in a reasonable amount of time. They really are very helpful and can steer you in the right direction if you get stuck with anything, such as printing paperwork, or a question about the specific job you are performing. They respond quickly and efficiently.

I have a high regard for Market Force. They have worked with me over the years and if I make mistakes I correct them quickly and they take this into great consideration since no one is perfect! So you won’t have to worry if you happen to make a mistake, unless it is quite major, then this company will work with you to correct your mistake. It may mean that you would be with held from future jobs until a period of time goes by, but this is not an issue since they have so many other jobs to choose from on their web site.

I encourage you all to sign up with Market Force. Happy Mystery Shopping!

Save on Gas with Mystery Shopping

Mystery shoppers have been watching gas prices creep back upward for months with much dismay. The higher gas prices climb, the more money mystery shoppers have to pay to travel to do assignment site visits. With gas prices up almost $1.00 per gallon in many locations in just the last few months, if not more, many mystery shoppers are really starting to feel some pain at the pump each time they fill up.

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They find companies with assignments available, and send them straight to you.

There are some steps you can take, however, to help take the sting out of those painful fill-ups. Here are some ideas:

Gas Station Assignments. There is nothing that will put a smile on  your face faster while you are standing there filling up your tank than knowing  you are getting reimbursed for your gas purchase! Now most gas station assignments will reimburse you for only a portion of your purchase, so don’t expect to walk away with $50 or $100 in gas for free! However, if you make an effort to pick up a few of these assignments each week on a regular basis, you will find that this really will make quite a difference in your overall gas expense for mystery shopping.

Top It Off. While most gas station assignments offer you a reimbursement on a portion of a fill up, there aren’t many that will reimburse you for the cost of a full tank of gas. It’s fairly common to see a $5 or $10 reimbursement, plus a small fee for your assignment pay.

Be sure not to “leave money on the table”, so to speak. Don’t show up at the gas station assignment with almost a full tank of gas and unable to get your full reimbursement on your purchase. If you are bone dry the day or two before your assignment, only fill up a quarter or a half of a tank to leave room for the gas purchase you will be reimbursed for.

Tie A String Around Your Finger! Whether you simply don’t like the extra clutter in your car or you are trying to be more “green”, many people these days opt to not print out the receipt at the gas pump. Keep in mind that you will need to print out the receipt to get reimbursed for your gas purchase. So avoid the urge to go into auto-mode at the gas pump and click “no receipt.” If you need to literally tie a string around your finger to remember to print your receipt, do it!

Say Cheese! Most gas station assignments will require you to snap a few photos of the exterior of the store from different angles. Many mystery shoppers prefer to do this at busier times of the day to  avoid being seen. This can seem fairly illogical, as with many cars and drivers at the gas station, you stand a better chance of being seen. Yet it is far easier to blend into the crowd and not be singled out when the gas station is packed with motorists. You also stand a less likely chance of the gas station clerk glancing out the window and catching you snapping photos if he is busy helping other customers.

The time of day you choose to shop will be up to the assignment requirements as well as your discretion. Just keep in mind that you will likely need to snap photos incognito and think through if you’ll be more comfortable in a crowded or uncrowded environment.

Skip The Goodies! Many gas station assignments also require you to make a small purchase inside the store and interact briefly with the gas station clerk. It may be tempting to buy that candy bar or a soda, but if you are strapped for cash, you may want to make your reimbursed purchase towards a necessity like milk, eggs, or even fruit that are sold in many gas stations these days.

Double-booking It. If you have to be out on the road and burning gas, you might as well make that trip worth your while. With gas prices so high right now, it absolutely makes sense to schedule mystery shopping assignments with location in mind. A great idea is to look for several assignments in the same shopping mall, outlet mall, or retail center so you can drive to one location and complete several site visits. Another idea is to pick up assignments that you can complete en route to places you already need to travel, such as on your way to work or to your daughter’s ballet lesson. You can also try to find assignments that serve a double purpose for you, such as a grocery store assignment where you can pick up your groceries for the week while you are also working on an assignment, too.

When gas prices get as high as they currently are, and especially given the fact that they are only expected to go higher yet, you really have to make some adjustments to your mystery shopping habits so that you can avoid pain at the pump. When you take steps to follow some of these tips, you will find that you can continue to make great money as a mystery shopper without spending quite so much in gas, and this means increasing your overall profits!