Virtual call center agents are paid on a per-hour, per-minute or per-call basis

From Home Office:

 

Job Description:
Virtual call centers are work at home jobs in which people work for companies that either utilize their services themselves or contract to provide telephone support services for others.
Like agents in a traditional call center, virtual call center agents (or home-based agents) handle in-bound and/or out-bound telephone calls. The difference is that they work from their own home offices.

Companies either utilize virtual call center agents themselves (i.e. Hilton Hotels, 1-800 Flowers) or contract to provide virtual call center telephone support for others.

Virtual call center agents may do telemarketing, customer service, third-party verification or technical support for in-bound or out-bound calls. Depending on employers, agents may provide only one service or their workload may vary.
Typically the virtual call center agent provides and maintains all home office equipment and services required to do the job.
Learn more:

Experience/Skills/Education:
Previous experience in telephone customer service is highly desirable. Some companies will accept customer service experience in retail or other non-phone positions. Companies look for applicants who are self-motivated with good grammar and a professional phone presence.

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Typically, basic math and writing skills as well as knowledge of word processing systems are expected. A high school diploma or GED is usually required. Many require proof of eligibility to work in the U.S. For more information see this Virtual Call Center FAQ

Type/Length of Employment:
Companies hire virtual call center agents as both telecommuting employees and independent contractors. Part-time and temporary arrangements are common; however full-time work is often available as well.

Compensation:

Pay ranges from minimum wage up to $30 for specialized positions. Typically most jobs pay closer to minimum wage. Those hired as independent contractors typically incur more costs than those hired as employees.

Payment Type and Frequency:

Virtual call center agents are paid on a per-hour, per-minute or per-call basis. For more details, see this article Call Center Pay Structures. Most are paid at bi-weekly or monthly intervals.Hiring Process:
Most companies hire work-at-home phone agents without a face-to-face interview. Typically online skill assessment tests and phone interviews are used. Background and credit checks are common. Some companies make applicants pay for these.

Geographical Requirements/Time Away From Home Office:

Virtual call center agents rarely need to work away from their home office. Even training is usually done from home. However, many companies have geographic requirements and only hire from certain U.S. states.Schedule Flexibility:
Among the many companies hiring virtual call centers, there is an array of schedules available. Some require agents work some weekend or evening hours, while others don't offer weekend and evening hours. Likewise, some require a minimum commitment of hours, while others make no guarantees about hours available. Most, particularly those that hire independent contractors, have no restrictions against agents working at a different company as well.
Child Care Arrangement:
Those with young children will need to make child care arrangements. Only children who are self-sufficient, except in an emergency, can be in the home without another adult supervising them. Since cordless phones are not allowed, an agent cannot move from her station to take care of a child.

APPLY FOR OUR TELEPHONE MYSTERY SHOPPING POSITION

Employment Opportunity

Telephone Mystery Shoppers Needed Throughout The United States

Home Jobs Listings is growing and we are always in need of exceptional people to represent our company. We are looking for versatile individuals with an excellent telephone presence, great listening skills, strong attention to detail, excellent writing skills, objectivity and a desire to provide a great evaluation service to our clients. No previous experience is necessary and we do NOT require a background check. You must be a resident of the United States however to apply.

We will also consider applicants with different backgrounds who have the right set of skills to work with us. Parents, disabled adults, grandparents, students, and those looking for some extra income can all benefit from this employment opportunity.

Work from home. Great Pay. Flexible Hours.

Get paid $5 to complete a telephone mystery shop along with a brief online feedback form. Each call is typically around 6-10 minutes and our feedback form takes a few minutes to complete. Payout is in 7 business days or less. We offer some of the best mystery shops with products and services that you may even end up purchasing.

APPLY FOR OUR TELEPHONE MYSTERY SHOPPING POSITION: http://www.dpbolvw.net/click-7761657-10855601-1415323954000

Step 1: Register as mystery shopper with our company using the form below.

Step 2: Complete your first telephone mystery shop (test call) as part of the application process here: http://www.callcenterqa.org/employment/test-calls/

Step 3: Complete your first telephone mystery shop (test call) evaluation form here:https://callcenterqa.wufoo.com/forms/test-call-evaluation-form/

YOU MUST BE A CURRENT RESIDENT OF THE UNITED STATES TO APPLY FOR THIS POSITION
IMPORTANT:
After you register you will be taken to a thank you page. Please add that page to your list of favorites.

Credit Card Assignments & Mystery Shopping

Credit Card Assignments & Mystery Shopping

Mystery shoppers love the chance to earn big bucks, but often the higher paying assignments require more personal involvement and a larger time commitment from you. One of the more frequently encountered assignments that pay more than your average assignment are those that require you to open a credit account or other such account. These assignments may be for a credit card company, a major retailer, a bank, or other such company. In order to fulfill these assignments, you will be required to actually open a new account. This means that your credit report will be pulled, and your credit scenario going forward may be affected as well. So should you open a new account simply to complete a mystery shopping assignment?

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They find companies with assignments available, and send them straight to you.

Pulling Credit.In order to open a new credit card or similar type of account, your credit report will need to be pulled. First, you will need to know that you have decent enough credit to be approved for the new account. If there is a concern, you should discuss it with the provider before you accept the assignment. When a new credit report is pulled, it does have the ability to affect your credit scores. If you haven’t had your credit report pulled in recent months and your score is good, you should not worry about this. However, if you already have a lower than average score, you may want to think twice about this. Simply pulling your credit report, especially if it has been pulled several other times in recent weeks and months, can lower your credit scores.
New Accounts. When you open a new line of credit, it effectively raises the amount of available credit that you have available regardless of if you use that credit or not. Having extra credit available has the possibility of lowering your credit score because it raises your risk of defaulting. Consider a person who has $20,000 in available credit versus the person who has $2,000 in available credit. Both have the ability to fully max out their cards and use all available credit. So the person with the higher amount of available credit is more of a risk.
Even if you plan to close the account right away, this can also ding your credit scores. Too much account activity of any kind can lower your credit scores. If you don’t plan to use credit for a major purchase in coming months, your scores should have time to improve before you need access to your credit. However, if you plan to buy a new car, a new house, or apply for a loan of any kind in the coming months, you may want to think twice about doing this type of assignment.
Is It Worth It? Some of these assignments offer significant compensation for your time and effort, with many paying over $100. However, for the time and effort to not just open the account, but to follow up and close it as well as to deal with the credit repercussions, every mystery shopper should ask themselves if this assignment is worth it? Again, this will go back not just to pay, but also to if your credit situation is already in a precarious state as well as if you will need access to new credit in the next few months.
There is much more to think about before you accept this type of assignment. Most of these assignments pay well, so it is worth the time to at least give these assignments a moment’s thought to reflect on how worthwhile they will be for your unique situation.

mystery shopping assignments

If you're looking for higher paying mystery shopping assignments, here are four options. 

(Plus check out the link below for companies.)

1. Credit Card Mystery Shopping Assignments
(Get paid to apply for a credit card.)

2. Audit Assignments

(These can be frustrating, or high paying and fun.
Find the good audit assignments.)

3. Merchandising Assignments(These are often paid hourly, on a steady basis.)

4. Apartment Assignments

(Higher paying, especially if it is a video assignment) If you're looking for companies with these assignments available, one of the best things you can do is visit Mystery Shop Forum. They have hundreds of companies listed, plus feedback about many of them.